Terms of Service
Last updated: September 2026. Draft, pending legal review.
These terms govern use of the Cairn service and this website, provided by Cairn River Ltd ("Cairn River", "we"), a company registered in England. By creating a workspace or using the service you agree to them on behalf of your organisation.
The service
Cairn is a system of record for procedures, the records of carrying them out and the evidence that supports them. It records what your people did. It does not decide whether you are compliant, and nothing in the service is legal, regulatory or professional advice.
Your account and workspace
- You are responsible for the people you invite to your workspace and for what they do in it.
- Keep your sign-in details secure. Sign-in is handled by a specialist identity provider; we never store your password.
- You must not use the service to store content you have no right to hold, or to attack, probe or overload it.
Your data
Everything you put into Cairn remains yours. We process it only to provide the service, as described in our Privacy Policy. You can export your subjects, records and evidence at any time, and there is no charge for leaving with your data.
Early access
During early access the service is free and is still changing. We may add, alter or remove features, and we do not promise any particular level of availability. We will give reasonable notice before the official launch and before any charge applies.
Fees
After launch, plans are priced per workspace as published on this website. Fees are billed in advance for the period chosen and are non-refundable except where the law requires otherwise.
Ending the agreement
You can close your workspace at any time. We may suspend or end access if these terms are broken or if required by law. After termination we keep your data for a wind-down period to allow export, then delete or anonymise it, as set out in the Privacy Policy.
Liability
We provide the service with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.
Changes and governing law
We may update these terms and will publish the current version here, with the date above. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact
Questions about these terms: [email protected].